eCOGRA is a non-profit organization created to protect players and maintain standards in the online gambling industry with a special focus on honest and responsible approach. It was founded in 2002 on the initiative of Microgaming and 888.com however, over time it has become fully independent, which is a prerequisite for this kind of activity. The organization is headquartered in London, UK.

1. Before contacting the player must try all possible options to resolve the problem with the casino and wait 2 weeks.
2. If a player has opened more than one account or committed other illegal actions, the request will not be considered in eCOGRA.
3. During the time of consideration of the complaint in eCOGRA, the player assumes the obligation not to contact other arbitration services or post on any gaming forums regarding the complaint under consideration.
4. When submitting a complaint, you do not need to transfer copies of correspondence between the player and the casino, if necessary, eCOGRA itself will request these documents.
5. eCOGRA ignores the complaint, containing the text of insults or foul language, and quickly deals with complaints which are clearly set out and available problem.
6. After receiving a complaint within 1-2 days, eCOGRA contacts the player, and then tells him about once a week at what stage his complaint is being considered.
7. eCOGRA is just a middleman, it has no power to oblige the casino to do anything, it only recommends the casino. If a gambling establishment violates the eGAP rules and does not want to solve the problem according to these rules, eCOGRA may deprive it of the safe and fair seal.
8. If the disputes between the player and the casino are related to the legislation of the country in which the player lives, eCOGRA may not always act as an intermediary in such disputes.

In order to read more about eCogra and find the list of online casinos powered by it, check the following articles: